Store Policies

Store Policies

It is our policy to provide superior service. In the event of a problem or concern please contact us and we'll make every effort to correct it to your satisfaction.

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, and Discover. We also accept personal checks (with a 10-day hold for the check to clear).

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Most orders ship within 48 hours. Customers should expect a 7-14 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. They may opt to use a shipper of their choice.

Return Merchandise Policy. Our main priority is your satisfaction. We want you to be happy with your purchase experience. Because we care about your satisfaction, we offer a 30-day money back guarantee. If it becomes necessary to make a return, permission for any return merchandise must be secured from our return department. You must email the refund request to returns@recordspinner.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

All original contents (product, manuals, instructions, etc.).
Original packaging.
Original invoice or receipt.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Once a return is authorized by our return department you should:

Return the item to the address given to you by our return department.

Write the Return Authorization Number clearly on the box or package.

Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Important Information For Crosley Customers

Crosley provides a 90 day warranty on most items. Our 30 return policy is over and above the Crosley warranty and runs concurrently with the Crosley warranty. Therefore, it is important that you check all Crosley products immediately upon receipt. For the first 30 days contact us and we will have UPS pick up the defective item at no additional cost to you. (Note: It is the customer's responsibility to make sure the item is available for pickup. UPS makes 3 attempts to pick up a parcel. If they're unable to obtain the article after the 3rd attempt, the customer will be responsible for return shipping per the Crosley warranty.) For the remainder of the warranty period you must follow the warranty card included with every Crosley product.

The policy for the CR12 jukeboxes is slightly different. It is for six months, rather than 90 days, and calls for the customer to repackage it and make it available to the carrier for pickup and return. If a jukebox customer does not keep the original packaging for the length of the warranty we are not responsible for return packaging or shipping to us. We place an "Open Before Unpacking" note on the shipping box. It contains a complete unpacking and instruction manual which instructs you to retain the original packing. This instruction manual is also available on our site: Unpacking Instructions; User Guide; and we encourage you to refer to it while you await the arrival of your jukebox.We make every effort to work with a jukebox buyer to assist in repairing the jukebox or assist in finding suitable repair facilities. If that is not possible, defective jukeboxes may need to be returned to Crosley for repair.